policy effective date: july, 2025
who we are
we are ali bin ali hospitality w.l.l. a company registered in qatar under cr number 62222, and having its address at p.o. box 75, doha, qatar, trading as “wagamama”, as a franchisee of the brand in qatar (“we” and ”us”), and we are committed to protecting your privacy. this privacy policy should be read in conjunction with the accessibility and terms of use policies on our website at https://www.wagamama.com.qa (the “website”) of which it forms part. the domain of our website is owned by wagamama limited, based in the uk, who has ultimate control of the same.
this privacy policy explains how we use the information we collect about you, when you visit this website, and how you can instruct us if you prefer to limit the use of that information, your rights in relation to that information and the procedures that we have in place to safeguard your privacy.
if you have any questions about this privacy policy, please go to the ‘contact us’ section on our website https://www.wagamama.com.qa/en/contact-us or write to us at marketing.dept@alibinali.com and you can ask us anything. if you do not agree with this privacy policy, you must not provide us with any personal information including by using this website or submitting information to us through or in connection with this website.
how we collect your information
when you use the website we (and our authorized service providers) may collect and process information about you. where you can be identified from this information (directly or indirectly), it will comprise your “personal information” and must be treated with additional care.
during each of your visits to our website, we may automatically collect the following information through cookies according to your preference settings:
technical information, including ip address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, device type, hardware model, mac address, unique device identifiers, geo location and mobile network information
information about your website visit, including the full url clickstream to, through and from our website (including date and time)
information about your network, such as information about devices, nodes, configurations, connection speeds, and network and application performance and location information from wi-fi access points
for the duration of your browsing session, the pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
information about your previous visits to the website.
more information about cookies is set out below.
you may also expressly provide us with your information in a number of ways, including information volunteered directly by you such as:
completing forms on the website (such as "contact us" form)
corresponding with us by e-mail, phone or otherwise
reporting a problem or requesting support for the website
communicating with us through third party social media websites or applications (e.g. twitter, facebook, instagram, tik tok, if applicable)
when making a data subject access request, the information we may collect includes your name, postal address, e-mail address, telephone number, date of birth, gender, and any other information you provide through the website or other means of communication, some of which will comprise your personal information.
how we use your information
we process this information for the purpose of:
dealing with your inquiries and requests (including but not limited to providing reservation or booking services, redirecting you to delivery companies’ webpages, etc.);
providing and personalizing our service for you
to notify you about changes to our service
crime prevention and prosecution of offenders
as part of our efforts to keep the website safe and secure
maintaining information as a reference tool or general resource (for analytics and research)
gathering information to form statistical and trend analysis
research and analytics on an aggregate and/or anonymous basis
if you’ve consented to our advertising cookies, we may serve you targeted adverts on other websites and social media platforms based on the interests you’ve shown when visiting our website
meeting legal, regulatory and compliance requirements
we also gather this information and statistics for the purposes of monitoring website (and, if applicable, app) usage and may provide such aggregate information to third parties. these statistics will not include your personal information
if you choose to post messages in our forum, our social media pages (including, if applicable, facebook, twitter, youtube, instagram and tik tok) or other message areas, we will collect that information you provide to us. we retain this information for the purposes set out in this privacy policy and as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. we may combine information we receive from other sources with information you give to us and information we collect about you. we may use this combined information for the purposes set out above
if you stop using the website or your permission to use the website is terminated, we may continue to use and disclose your personal information in accordance with this privacy policy (as amended from time to time) and as permitted by law. however, if you wish us to stop e-mailing you with information in connection with the website, please click the "unsubscribe" link in the emails you receive from us or email marketing.dept@alibinali.com requesting to opt-out of marketing emails at any time.
your consent
your consent, to our processing of your personal information as set out in this privacy policy is the primary legal basis for processing your personal information. however, there may be circumstances where we may also rely on other valid legal grounds for the processing of your personal information, such as:
your request for content, goods or services which require us to take steps, including processing of your personal information, prior to entering into contract with you and any processing that is necessary for the performance of such contract
any legitimate interests pursued by us as a business, except where such interests are overridden by your interests and fundamental rights; and
compliance with any legal obligation
we reserve the right to amend or modify this privacy policy and if we do so we will post the changes on this page. it is your responsibility to check the privacy policy every time you submit information to us or place an order. use will signify that you agree to any such changes.
in the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where the change results in a new additional, purpose for processing.
information security
the internet is not a secure medium. however, we have put in place various security procedures as set out in this privacy policy.
please be aware that communications over the internet, such as emails are not secure unless they have been encrypted. your communications may route through a number of countries before being delivered – this is the nature of the internet. we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
we believe that we have appropriate policies, rules and technical measures to protect the personal information that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
all of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of your personal information.
we ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
to whom will your personal information be disclosed?
there are circumstances where we want to or are compelled to disclose your personal information to third parties. this will only take place in accordance with the applicable law and for the purposes listed in this policy.
your personal information may, for the purposes set out in this privacy policy, be disclosed for processing to:
our employees
our affiliates
wagamama limited, wagamama international (franchising) limited, or any related affiliates of our franchisor – in which case their own privacy policy shall apply, as per the following link: https://www.wagamama.com/privacy-policy ;
our group companies and their employees
to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. in the case of a merger or sale, your personal information will be permanently transferred to a successor company
third party consultants, contractors, sub-processors or other service providers who may access your personal information when providing services (including but not limited to it support services) to us. we may employ these to perform functions on our behalf including, analysing data, providing elements of our it or back-up systems, improving our services and providing customer service. they may have access to personal information needed to perform their functions, but are not permitted to use it for other purposes and cannot modify, disclose or erase your data without our instructions
government bodies and law enforcement agencies and in response to other legal and regulatory requests
subject to your consent, to our marketing partners
auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes
to public authorities where we are required by law to do so; and to any other third party where you have provided your consent.
international transfer of personal information
while we store and process your personal information within qatar (subject to qatari data protection regulations and guidelines apply, including law no.13 of 2016 on personal data privacy protection and the relevant ministerial guidelines issued in this regard), certain data may be transferred to recipients located in other jurisdictions where wagamama limited or its group companies or service providers operate, for the reason of the website domain ownership being held by our franchisor; however, only we shall process your data locally for the intended purposes covered in this privacy policy.
when your personal information is transferred from qatar to the uk or europe, in addition to being handled in accordance with the requirements of the qatar personal data privacy protection law (law no. 13 of 2016), it shall be handled by the relevant recipients according to the standards of uk gdpr and/or eu gdpr, as applicable.
if the transfer is outside of the abovementioned territories, it shall be handled by the relevant recipients in accordance with the applicable local privacy laws, but wagamama aims that appropriate safeguards are in place in this regard. if you would like further information on the standards we have in place, please visit the ‘contact us’ section on our website at https://www.wagamama.com.qa/en/contact-us.
retention of your personal information
your personal information will be retained for as long as necessary to carry out the purpose for which we collected it. if we have had no online contact from you for 3 years, we may delete your personal information, unless longer retention is required by applicable local law or where we have a legitimate and lawful purpose to do so. however, we will not retain beyond this period any of your personal information that is no longer required for the purposes set out in this privacy policy. the retention of your personal information will be subject to periodic review. we may keep an anonymized form of your personal information, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
your rights in relation to your information
data protection regulations, including law no.13 of 2016 on personal data privacy protection in the state of qatar, provide you with a number of rights in relation to your personal data, as listed below, including the right to file a complaint with the relevant authorities.
we value the opportunity to resolve your concerns directly before you contact the authorities. if you have any questions or concerns about your personal information, or if you wish to exercise any of your rights, please contact our team by emailing us at marketing.dept@alibinali.com.
to protect your personal data, we may require verification of your identity before fulfilling your request.
your rights under qatari regulations include:
the right to protection and lawful processing of your personal data:
we are required to collect, store and use your personal data in accordance with qatari data protection law, and only for specific, lawful, and transparent purposes.
right to access:
you may request a copy of the personal data we hold about you. if you would like to make a subject access request, please contact us at marketing.dept@alibinali.com, specifying the information you are looking for to help us locate your data efficiently.
right to rectification:
if you believe that any of your personal data is incorrect or incomplete, you can request that it be updated or corrected by contacting us at marketing.dept@alibinali.com.
right to erasure or blocking:
you have the right to request deletion or blocking of your personal data, unless there is a lawful reason for us not doing so. please send such requests to marketing.dept@alibinali.com.
right to object to processing:
you may object to our use of your personal information, including if it is being used for direct marketing or profiling. you also have the right to request human intervention where automated decision-making is involved. please email us at marketing.dept@alibinali.com.
right to withdraw consent:
where your personal data is processed based on your consent, you may withdraw that consent at any time by emailing marketing.dept@alibinali.com. this will not affect the legality of any processing carried out before you withdrew your consent. please note that withdrawing consent may affect our ability to provide certain services.
right to be notified of processing:
you have the right to be informed when your personal data is collected or processed, including the purpose and legal basis for such processing.
right to be notified of inaccurate disclosure:
if your personal data is shared inaccurately with third parties, you have the right to be notified and to request that corrective action be taken.
right to file a complaint:
if you believe your rights under the qatari data protection law have been violated, you have the right to lodge a complaint with the national cyber governance and assurance affairs (ncgaa), the competent authority for data protection in the state of qatar. we appreciate if, prior to such action, you contact us directly at marketing.dept@alibinali.com, and we will do our best to address your concerns.
for your rights in cases of international transfer of personal information, please refer to previous section 6 defining the standards we aim to comply with under applicable laws.
cookies
cookies are little files that our website puts on your device to make visits quicker, easier, and more relevant. some cookies are essential for our website to work, and others remember things about you to give you a better, more enjoyable online experience. each time you use our website, the cookie is accessed. this way, we can track the features you use and the pages and content that you view on the website to help personalise your experience.
we use the following categories of cookies for our website:
strictly necessary cookies. these cookies are essential in order to enable you to move around our websites and use its features. the information collected by these cookies relate to the operation of our website, for example website scripting language and security tokens to maintain secure areas of our website.
performance cookies. these cookies collect anonymous information about how you use our website, for example which pages you visit most often, whether you receive any error messages, and how you arrived at our website. information collected by these cookies is used only to improve your use of our website and never to identify you. these cookies are sometimes placed by third-party providers of web traffic analysis services, such as google analytics.
functionality cookies. these cookies remember choices you make, for example the country you visit our website from, your language and any changes you have made to text size or other parts of web pages that you can customise, to improve your experience of our website and to make your visits more tailored and enjoyable. the information these cookies collect may be anonymised and cannot be used to track your browsing activity on other websites.
targeting or advertising cookies. these cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. they are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. the cookies are usually placed by third party advertising networks. they remember the websites you visit and that information is shared with other parties such as advertisers.
please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. these cookies are likely to be analytical/performance cookies or targeting cookies.
we use google analytics. for information on how google processes and collects your information in regard to this product and how you can opt-out, please see here. we also use google adsense to publish adverts. when you view or click on an advert a cookie will be set to help better provide advertisements that may be of interest to you on this and other websites. you may opt-out of the use of this cookie by visiting google’s advertising and privacy page.
for more information on managing cookies, please go to www.allaboutcookies.org, or visit www.youronlinechoices.com which has further information about behavioural advertising and online privacy.
you may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. we may use the information collected by the cookie to provide us with various statistics without identifying any individual.
use of your personal information submitted to other websites
we are not responsible for the privacy policies and practices of other websites, or of our franchisor or its affiliates, even if you accessed the third-party website using links from our website. we recommend that you check the privacy policy of each website you visit, including the privacy policy of https://www.wagamama.com, and to contact the owner or operator of such website if you have concerns or questions.
further information
we may update or revise all or any part of this privacy policy from time to time. a copy of the current privacy policy can be found on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice. you can see when this privacy policy was last updated by checking the “last updated” date displayed at the bottom of this privacy policy
for further information from us on data protection and privacy or any requests concerning your personal information please email us at marketing.dept@alibinali.com or from our contact page https://www.wagamama.com.qa/en/contact-us.
last updated | july 2025